Frequently Asked Questions

  • Can I install laminate flooring in the bathroom?
  • Can I install designfloors in rooms with large window fronts (floor-to-ceiling windows) or in conservatories with strong sunshine?
  • Which underlay is suitable for which flooring?
  • In which rooms can Parador ClickBoard and panels be used?
  • Which care products/accessories should only be used by a professional?
  • What is the reason for the planks becoming warped and cupped?
  • Doesn't a surface treated with natural oils also require more intensive maintenance?
  • Can I install laminate flooring in the kitchen?
  • What do I need end mouldings for?
  • What is the reason for the flooring bulging upwards?
  • Can vinyl flooring be installed over underfloor heating?
  • Is a PE film always necessary when installing Parador flooring?
  • What is the best way to clean engineered wood flooring?
  • Which adhesives do you recommend for gluing Parador parquet flooring over the whole area when suitable for this purpose?
  • Do I need a different underlay for installing designflooring?
  • Is every Parador underlay suitable for underfloor heating?
  • Who do I have to contact if I want to make a complaint?
  • Where in the room should I start with the installation process?
  • Can laminate flooring be installed over underfloor heating/cooling?
  • My floor makes noises when I walk on it – is that normal?
  • Can an underlay even out bumps in the substrate?
  • Are decorative panels lightfast?
  • What is the best way to clean and maintain my vinyl flooring?
  • Do heavy objects cause pressure points in resilient floor coverings?
  • Must the old flooring be removed before installation and can I install Parador flooring on underfloor heating systems?
  • Can panels be decorated?
  • What is the maximum area on which I can install laminate flooring in a room without the need for expansion profiles?
  • Are there any requirements for the substrate and what wall distances and distances to fixed components must be observed?
  • How do I clean ClickBoard and panels, for example in case of grease spots?
  • Can I put heavy objects on my vinyl flooring?
  • Can I use a steam cleaner to clean my laminate flooring?
  • Is my vinyl flooring scratch-resistant?
  • What is the best way to clean laminate flooring?
  • Can I even out bumps?
  • Can I use office chairs with castors on my vinyl flooring?
  • Is laminate flooring suitable for allergy sufferers and is it hygienic?
  • Where can I get good installation instructions and where in the room should I start with the installation process?
  • Are vinyl flooring planks suitable for pets?
  • What is the reason for the planks becoming warped and cupped?
  • Why must a vapour barrier be used and what are the installation options?
  • What environmental conditions must be present for the installation?
  • What environmental conditions must be present for the installation?
  • Which adhesives do you recommend for gluing Parador flooring over the whole area when suitable for this purpose?
  • What is the fastest way to get samples?
  • How much residual moisture may the substrate have and what condition must it be in?
  • May I use a steam cleaner to clean Parador flooring and which cleaning agent should I use?
  • How can I protect my design flooring from damage caused by furniture and how do I maintain my flooring properly?
  • What happens if the floor is damaged?
  • Which of your floor coverings are suitable for wet rooms?
  • Are your floor coverings certified and is your flooring suitable for pets?
  • Which castors are best suited for office chairs with Parador flooring and what do the wear classes reveal?

Laminate Flooring

Can I install laminate flooring in the bathroom?

Our wood-based laminate flooring must not be installed in areas where splashing water can regularly get onto the flooring. In the long run, water can penetrate over the edges into the HDF (high density fibreboard) supporting layer and damage it permanently.

Some of our collections (Classic, Edition and Trendtime) are treated with the Aqua-Proof process so that the flooring in wet rooms can endure standing water with up to one hour's protection without damage. Laminate flooring should not be installed in permanently wet rooms or damp environments (sauna areas, small bathrooms, etc.) as the risk of moisture penetration cannot be excluded.

If you are fitting your bathroom with laminate flooring, you must ensure that you do not install it in direct splashing water areas (shower, bathtub or washbasin) and that the relative humidity does not permanently rise above 60 %. To prevent water running under the laminate flooring at the edges, it is recommended to use the water-resistant skirting board from the Parador range.

Can I install laminate flooring in the kitchen?

Since the domestic kitchen is no longer considered a wet room and (except in the event of damage) no direct splashing water can be expected, you can install our laminate flooring in the kitchen without hesitation.

Can laminate flooring be installed over underfloor heating/cooling?

Parador laminate flooring is suitable for floating installation on hot water underfloor heating systems. For installation on electric underfloor heating systems (so-called temperature control systems) you must bear the following in mind:

  • only install the laminate flooring on systems that have a temperature sensor and controller
  • do not install the laminate flooring on older electric underfloor heating systems (installation before 2000)
  • you should also not install laminate flooring on night storage heaters

In the technical data sheets you will find further information, for example about the heat transmission resistances of our laminate flooring.

The maximum surface temperature of 29°C must not be exceeded and a very fast heating process must be avoided.

If the screed including the underfloor heating was newly installed, the following moisture values must not be exceeded when installing the laminate flooring:
anhydrite screed: max. 0.3 CM %
cement screed: max. 1.8 CM %

Our tip: have the screed layer or heating engineer provide you with a heating protocol and a moisture measurement according to the CM method before installing the laminate flooring.

What is the maximum area on which I can install laminate flooring in a room without the need for expansion profiles?

Since the laminate flooring swells or shrinks depending on the indoor climate conditions, the length changes add up considerably on large flooring areas. We therefore recommend that additional expansion joints of at least 8 mm are required from a covering surface size of 8 m wide and 12 m long (Hydron 600: 12m wide and 20m long). Even if you want to install your floor covering over several rooms, you should plan expansion joints in the transitions from room to room (excepted Hydron 600 as this floor can be installed without expansion gap). Otherwise, tensions in the flooring can occur if the rooms are heated differently and the flooring changes to varying degrees. Ideally, these movement joints are located under the door leaf and can be covered with corresponding transition profiles, which you can find from us under "Accessories". Important for you: omitting the expansion joints will invalidate the guarantee for the floor covering (excepted Hydron 600 - see notex above).

Can I use a steam cleaner to clean my laminate flooring?

No, that's not possible. The water would irreparably damage the supporting and wear layers made of wood or wood-based materials. Also, the use of scouring agents, floor waxes or polishes is taboo, as they all lead to the appearance being severely impaired in the medium term.

What is the best way to clean laminate flooring?

We recommend regularly dry cleaning your laminate flooring with a vacuum cleaner (with brush set up) or a soft broom. You should only carry out cleaning with a damp cloth in case of stubborn dirt. It is important in this case that the cloth is well wrung out and that no puddles form with standing water.

Is laminate flooring suitable for allergy sufferers and is it hygienic?

Yes, laminate floorings are basically suitable for allergy sufferers, hygienic and easy to clean. In contrast to textile floor coverings (carpets), for example, house dust can be removed very easily. Moreover, laminate flooring is antistatic per se, which means that dust particles do not adhere to the surface. The surfaces are hygienic because no liquids can penetrate and are also very easy to remove.

What is the reason for the planks becoming warped and cupped?

So-called cupping and warping of the laminate flooring can occur if the flooring is unable to acclimatise in the room or for an insufficiently long period before installation. You should always store your laminate flooring in the sealed packages on a straight surface in the room to be laid for at least 48 hours before installation, so that the planks can slowly adapt to the ambient conditions.

Engineered Wood Flooring

Doesn't a surface treated with natural oils also require more intensive maintenance?

Parador natural oil, natural oil plus, and oil-impregnated (UV oil) surfaces can be treated with all commercially available cleaning and care products for air-drying or oxidatively drying natural oil surfaces and oil-impregnated (UV oil) surfaces. Since oiled engineered wood flooring does not have a thick layer on the surface (which is what is desired), its maintenance is slightly more complex than that of lacquered engineered wood flooring.

What is the best way to clean engineered wood flooring?

The care of real engineered wood flooring is divided into care to retain the value of the floor and regular maintenance cleaning.

The value and the refined appearance of your engineered wood flooring is retained as follows:

  • Keep the indoor climate conditions constant: 30–65% relative humidity and 17–24°C are ideal for Parador engineered wood flooring.
  • Prevent sand and dirt from entering, as both act like sandpaper. So-called cleaning zones or dirt-trapping mats in the entrance area help. Make sure that such mats have a non-dyeing rubber or latex backing.
  • Always absorb liquids standing on the floor immediately.
  • When cleaning the floor covering, wring out the mop well and wipe only damp.
  • Scouring agents, floor waxes, hot steam cleaners or polishes are taboo for cleaning engineered wood flooring surfaces.
  • Avoid direct and too intensive sunlight on the surface of the floor covering. A suitable form of light protection such as shutters, roller blinds or pleated blinds will help you to do this.

The following applies to regular maintenance cleaning:

  • Dust, fluff and loose particles can be removed most gently with a broom or vacuum cleaner with brushes set up.
  • Dirty marks can simply be wiped off with a damp cloth.
  • For more stubborn dirt, wipe the flooring damp with our Parador cleaning products. Only use a cleaning agent from the Parador range that is suitable for the respective engineered wood flooring surface.

Which adhesives do you recommend for gluing Parador parquet flooring over the whole area when suitable for this purpose?

Some of our engineered wood floorings can also be glued over the whole area ((please refer to the information on the product-specific data sheets). The products Trendtime 3, Edition New Classics with tongue-and-groove connection and Open Frameworks with loose and fixed tongue and groove connection are designed exclusively for all-over adhesion and are not suitable for floating installation. The following applies to the selection of the adhesive: - only the water and solvent-free, one or two-component (1-C or 2-C) polyurethane adhesives recommended by the adhesive manufacturer for this purpose, or solvent-based adhesives according to DIN 281, are to be used as large area adhesives. The adhesive manufacturer's instructions regarding the amount of adhesive to be applied must be observed, the size of the serrations on the adhesive spatula depends on this. - Parador recommends the adhesives T54 FC and 151 Objekt made by Sika. These adhesives are suitable for all common types of wood such as beech or oak. If you have specific questions, please contact the adhesive manufacturer and refer to the relevant technical data sheet. - In principle, the substrate must be dry, level, free from cracks, clean and suitable for gluing and must be below the corresponding moisture values. The pre-treatment/priming depends on the specifications of the adhesive manufacturer.

Design Flooring

Can I install designfloors in rooms with large window fronts (floor-to-ceiling windows) or in conservatories with strong sunshine?

For a floating installation, we recommend the use of vinyl flooring with an HDF core board, vinyl flooring with an SPC core board (in conservatoires with 8mm all around expansion joint) or Modular ONE for these kind of rooms and areas. Due to the respective product structure, these coverings react less strongly to temperature fluctuations than vinyl flooring made of solid material. If, however, the installation of vinyl flooring made of solid material is desired or necessary due to its suitability for use in wet rooms, you should glue it or have it glued over the whole area. The light fastness of our resilient flooring has been tested according to test standard EN ISO 105-B02 and achieves at least level 6 (or higher) on the blue wool scale. We still cannot exclude slight colour changes in case of continuously high solar radiation. The strong solar radiation can cause small joints to appear at the plank transitions, but this is neither a problem nor a defect. By means of suitable shading you can keep the temperatures in the room and on the surface of the flooring within a range that is no problem at all for our floors. If you decide not to follow our recommendations and provisions, any guarantee or warranty claims on the part of Parador are excluded.

Can vinyl flooring be installed over underfloor heating?

Yes, all our Parador products with core boards, HDF vinyl, SPC vinyl, Modular One and Modular One Hydron are all suitable for floating installation on hot water underfloor heating. Solid vinyl flooring must be fully adhered when used over underfloor heating and in areas with strong sunlight and floor-to-ceiling windows. Our vinyl flooring for gluing can also be used on underfloor heating systems. The underfloor heating must be turned off during installation. As a matter of principle, all new mineral substrates must always be heated before installing resilient floor coverings so that damaging moisture can no longer escape ("heat ready for installation"). The need to heat the substrate applies in all seasons, in winter and summer. The new screed must dry out for at least 21 days before heating is started. We recommend that heating be carried out according to our "heating protocol" template or that it be carried out by a specialist company. Please observe additional information given by your screed layer and heating engineer.

Different rules apply for installation on electric underfloor heating systems, as these systems operate with higher surface temperatures. Please note the following:

  • only install your floor covering on systems that have a temperature sensor and controller
  • DO NOT install your floor covering on older electric floor heating systems
    (installation before 2000)
  • DO NOT install your floor covering on night storage heaters
  • the maximum surface temperature of 29 °C must not be exceeded
  • a very fast heating process must be avoided

Do I need a different underlay for installing designflooring?

Also when installing resilient floor coverings, we recommend using an underlay (footfall sound insulation), as this compensates for slight bumps in the substrate and has a positive effect on the flooring's acoustics. Our vinyl flooring with an HDF core board and Modular ONE already have footfall sound insulation integrated at the factory due to the cork layer on the back and vinyl flooring with SPC core board and Modular ONE Hydron due to the acoustic backing. In these cases you can save yourself the trouble of installing another underlay. Please note that the Parador PE film is used even in cases in which the use of a PE film is not necessary for structural reasons or also appears unreasonable. The floor coverings can glide unhindered on this and a crack and tension-free "working" of the surface is guaranteed (not neccessary for SPC floors and Modular ONE Hydron).

What is the best way to clean and maintain my vinyl flooring?

The most important thing when it comes to value retention is to avoid damage from the outset. You can do this by fitting soft felt glides under chair and table legs as well as under furniture legs, for example, which are available in many shapes and colours from any DIY store. The castors on office chairs, file trolleys and roller containers should be fitted with soft treads/rollers (type W, EN 12529). In heavily used areas, you can additionally protect the flooring with protective mats from an office supply store. Avoid using tyres or protective caps made of black rubber, as these cause discolouration.

The following tips are important for retaining the value of your resilient floor covering:

  • keep the relative humidity in the rooms between 35 and 60 %. This is not only optimal for the floor coverings themselves, but also for your well-being and health.
  • prevent sand and dirt from entering, as both act like sandpaper. So-called cleaning zones or dirt-trapping mats in the entrance area help. Make sure that such mats have a non-dyeing rubber or latex backing.
  • Always absorb liquids standing on the floor immediately.
  • when cleaning the floor covering, wring out the mop well and wipe only damp.
  • scouring agents, floor waxes, hot steam cleaners, polishes or mircofibre wipers are taboo for cleaning resilient floor coverings, as they can severely impair the appearance of the floor.
  • Avoid direct and too intensive sunlight on the surface of the floor covering. A suitable form of light protection such as shutters or pleated blinds will help you to do this.
  • when it comes to cleaning agents, you are on the safe side with the care and maintenance products from the Parador range.

For regular maintenance care, an ordinary basic or universal cleaner is completely sufficient.

Do heavy objects cause pressure points in resilient floor coverings?

Yes, potentially. Two parameters are decisive for the occurrence (and permanent retention) of pressure points: pressure and exposure time. Very heavy furniture with a very small contact area, which is left in place for a long period, will leave pressure points behind on resilient floor coverings just as much as on other soft floor coverings.  However, making the contact area larger with suitable underlayers (plastic or metal plate) can very effectively prevent this effect.

Can I put heavy objects on my vinyl flooring?

Yes, you can, but you should bear a few rules in mind. Heavy objects weighing more than 350 kg such as kitchen units and wardrobes require twice as big a gap to the wall on the opposite side because the floor can only expand to one side. Since such a large expansion joint is not always practical, we recommend that heavy objects and built-in furniture be assembled BEFORE installation and that the flooring only be installed up to under the base of the furniture. In this way, you can again maintain the usual expansion joint widths, and the flooring can be easily taken back up at any time. If necessary, it may be useful to take the position of heavy objects into account when planning the installation. Tip: gluing the end edges of the plank in the load areas prevents joints from opening up.

Is my vinyl flooring scratch-resistant?

No, our floor coverings are very durable but not scratch-resistant. The scratch resistance of hard floor coverings is generally low, and there are no values or classifications for it. This is different for durability, where you can orientate yourself by the wear classes. However, a durable floor covering is quite capable of withstanding the abrasion caused by sand or dirt particles.

Can I use office chairs with castors on my vinyl flooring?

Yes, that is possible without any problems. However, the castors on office chairs, file trolleys and roller containers should be equipped with soft treads (type W, EN 12529). In heavily used areas, you can additionally protect the flooring with protective mats from an office supply store. Avoid using tyres or protective caps made of black rubber, as these cause discolouration.

Are vinyl flooring planks suitable for pets?

Since all our floor coverings are produced without any harmful substances and are very durable and easy to clean, they are also suitable for all kinds of pets. However, our hard floor coverings such as laminate and lacquered engineered wood flooring are not scratch-resistant, so carpets or blankets are helpful. In engineered wood flooring with a heavily brushed surface, cat claws can also release individual wood fibres.

Wall and Ceiling

In which rooms can Parador ClickBoard and panels be used?

In principle, ClickBoard and our panels can be used in all living spaces, for walls, ceilings, roof extensions and also for lightweight construction walls. They can be used in wet rooms such as domestic bathrooms if they are not in the direct splashing water area.

What do I need end mouldings for?

Like floor coverings, our decor panels also need a sufficiently wide expansion joint on all sides so that the wood-based panels can adjust their moisture content without tension and bulging. The end mouldings are used to cover these movement joints. In the case of external corners, the end mouldings also conceal the panel edges.

Where in the room should I start with the installation process?

"We make two recommendations for the start of the installation work: 1. If possible, start at the side of the window and work towards the room. 2. In addition, the installation of decorative panels on a pitched roof must be carried out from top to bottom so that no moisture can get into the groove (risk of swelling)."

Are decorative panels lightfast?

Yes, our panels offer good light resistance to fading caused by sunlight. The light resistance is tested according to DIN EN ISO 4892-2 using so-called xenon arc lamps.

Can panels be decorated?

If you wish to paint our panels due to renovation work, this is possible, but you should use a suitable decorator's tape for the masking work. Please note that conventional adhesive tape can damage the decor. In the event of any decorating, please also note that in the case of panels with a mini bevel, the joint area must not be completely filled.

How do I clean ClickBoard and panels, for example in case of grease spots?

The surfaces of decor and ClickBoard panels are very easy to clean. The surfaces are wiped with a damp, well wrung out cloth and a commercial, non-layer-forming cleaner. Under no circumstances should a steam cleaner be used.

Underlays

Which underlay is suitable for which flooring?

Our range of underlays offers the right underlay for every floor covering. More decisive for your choice are the product characteristics: do you need an underlay that is as thick as possible to compensate for small bumps? Or do you need the best possible footfall sound insulation? Do you need integrated moisture protection?

Further information can be found in the information sheet "Areas of application for Parador underlays".

Is a PE film always necessary when installing Parador flooring?

As a general rule, a 0.2 mm thick polyethylene (PE) film should in the case of a floated installation be installed on a dry, mineral installation substrate, but also on substrates made of wood-based panels (chipboard and OSB boards). This prevents residual moisture from the substrate from reaching the back of the floor covering, where it can cause mould and mildew to develop. This also ensures that planks with integrated cork footfall sound insulation do not stick to the substrate. The PE film acts as a vapour barrier and should be installed and glued with an overlap of about 30 cm along the edges of the sheets. However, we also have underlays in our product range in which a vapour barrier is already integrated and whose use makes an additional PE film superfluous. These include the acoustic mats Akustik-Protect 50, 100 and 500. For floor coverings with an integrated cork backing, a PE film is always required (regardless of the installation substrate).

Is every Parador underlay suitable for underfloor heating?

There is a decisive parameter for the use of an underlay on underfloor heating: the heat transmission resistance. This describes how long the heat takes to penetrate a layer (in this case floor covering plus underlay). The higher the value, the longer the heat takes to actually reach the air in the room. Added together, the thermal resistance should not exceed 0.15 m2K/W (square metres times Kelvin divided by watts) for underfloor heating to work efficiently. Most of our underlay/floor covering combinations are suitable for underfloor heating systems. When choosing a product, therefore, pay attention to the thermal resistance values that you will find for each of our products in the data sheets on our website.

Can an underlay even out bumps in the substrate?

Yes, but only to a minimal extent up to about 3 mm per metre. Larger breakouts and defects must be levelled with a repair filler. A self-levelling compound will make problematic flooring ultra-smooth within a few hours. Make sure that the flooring has sufficient drying time for all repair and filling work before installation.

Care Products

Which care products/accessories should only be used by a professional?

Especially the re-oiling of our real wood flooring or the resealing of our vinyl flooring requires a lot of experience and ability in handling the care products. Therefore, we recommend that the professional maintenance oil and the PU vinyl flooring sealant only be used by a professional.

General Questions

What is the reason for the planks becoming warped and cupped?

Wood and wood-based materials are so-called hygroscopic materials. This means that they adjust their own moisture content in a permanent process to the ambient humidity. If the ambient conditions in the room, such as temperature and humidity, vary greatly, the floor covering reacts by changing volume and shape – the planks cup or warp. You can easily prevent this by keeping the indoor climate conditions largely constant at 18–22° C and about 60% relative humidity.

What is the reason for the flooring bulging upwards?

If the floor covering bulges in the middle of the room, this can have several reasons. It may be that you have not left a sufficient expansion joint at the walls and that the planks are "pressed" against the wall. Furthermore, the humidity in the room may be too high and the wood of the flooring reacts by increasing in volume. This also applies if the temperature of the underfloor heating is set too high.

Who do I have to contact if I want to make a complaint?

If there is a rare case in which you wish to make a complaint about a Parador flooring, please contact our contract partner or your dealer. They will handle the complaint in the interest of both parties.

My floor makes noises when I walk on it – is that normal?

Yes, this is completely normal for floor coverings, especially for flooring made of wood or wood-based materials. All materials permanently adjust their moisture content to the ambient humidity, which leads to movements and noise in the flooring in case of the usual floating installation.

 

 

 

Must the old flooring be removed before installation and can I install Parador flooring on underfloor heating systems?

If it is a floating floor covering such as laminate or engineered wood flooring, you should remove the old floor covering in any case. Coverings that are firmly glued over the entire surface, on the other hand, can remain in place. For hygienic reasons, carpets should always be removed.

We indicate on the leaflet for each floor covering whether it is suitable for use on a hot water underfloor heating system. Electrical temperature control systems for the flooring often work with higher temperatures, which is why we do not recommend the use of our flooring here.

Are there any requirements for the substrate and what wall distances and distances to fixed components must be observed?

Yes, there is. The substrate must always be firm, clean, dry and even for all floor coverings. Smaller bumps up to about 2 mm per meter can be concealed by choosing the right footfall sound insulation, whereas larger bumps must be filled before installing our flooring.

The expansion joint or wall clearance should be at least 10-15 mm, more on larger areas. The rule of thumb is: Per metre of flooring keep at least a 2.0 mm expansion joint at both sides of the room. (Example: room width 5 m = min. 10 mm wall clearance on each side) You will find further information in the respective guide.

Can I even out bumps?

Very small bumps can be levelled out by the underlay. Smaller gaps in the substrate can be repaired with a cement-based repair filler. If the entire substrate is full of holes or pimples or not balanced, it is best to resort to self-levelling fillers (DIY store). They level the entire flooring area in one operation. It is important that you match the filling compound to your substrate (screed or wooden substrate).

Where can I get good installation instructions and where in the room should I start with the installation process?

You will find detailed installation instructions for our flooring in every second package as a leaflet.

For optical reasons, the planks should be laid parallel to the incidence of light, i.e. the long side runs in the same direction as the light entering the room. If there is more than one window, please go by the largest window. If the floor plan of the room is very unusual, the direction of installation should also be judged according to how the room is divided.

Also for optical reasons, the long sides of the floor should be at right angles to the long side of the room. This makes the room appear squarer and bigger instead of long and “tube-like”.

Our planks are manufactured in such a way that they must always be laid from left to right.

Why must a vapour barrier be used and what are the installation options?

A vapour barrier is usually a 0.2 mm thin PE (polyethylene) film which is laid over the entire area of the substrate before the underlay (footfall sound insulation) and floor covering follow. The purpose of the foil is to prevent any moisture rising from the substrate from penetrating to the floor covering and damaging the wood. Vapour barriers are generally required on mineral screeds (cement and anhydrite), as the fine texture and capillarity of these materials mean that moisture transport is greatest here. For our flooring with cork backing, a PE film should always be used so that the floor covering can "slide" and expand unhindered.

In principle, floor coverings can be installed in two different ways: floating and glued in place.

With the floating installation, the flooring only rests on the substrate and has no fixed connection. It can move freely, swell and shrink without causing tension in the flooring structure. Footfall sound insulation between the flooring and the substrate minimises the transmission of sound into the building structure caused by walking on it. The floating installation of a floor covering is no problem at all for DIY enthusiasts.

When gluing over the whole area, the planks or strips of the floor covering are glued directly to the substrate. The demands on the evenness of the substrate are higher here, and the adhesive must also be precisely matched to the substrate. Due to the direct contact, the footfall sound insulation is not quite as good as with the floating installation, but the step sounds in the room itself (ambient noise) are better insulated. Gluing floor coverings over the whole area is very demanding in terms of craftsmanship.

As our LVT with cork backing is designed for floating installation, we advise against gluing - however, a PE foil must always be used as an underlay.

Laminate Hydron 600 technically meets the requirements for an all-over adhesion of up to 20 m². However, removing the bonded surface is extremely time-consuming. We therefore advise against all-over adhesion and accept no responsibility for any consequential damage (this also applies in particular to all other laminate floors).

Modular ONE is suitable for all-over adhesion in small rooms with a maximum size of 20 m2.

What environmental conditions must be present for the installation?

It is ideal if the same environmental conditions prevail at the time of installation as during subsequent use.

For living spaces this means a temperature between 17 and 24°C and relative humidity as follows:

Engineered wood floors: 30 - 65%
Laminate and design floors: 35 - 60%

This ensures that the floor covering only expands or shrinks minimally. It is important that you store your new planks in the room in which they are to be installed for at least 48 hours BEFORE installation.

 

What environmental conditions must be present for the installation?

It is ideal if the same environmental conditions prevail at the time of installation as during subsequent use.

For living spaces this means a temperature between 17 and 24°C and relative humidity as follows:

Engineered wood floors: 30 - 65%
Laminate and design floors: 35 - 60%

This ensures that the floor covering only expands or shrinks minimally. It is important that you store your new planks in the room in which they are to be installed for at least 48 hours BEFORE installation.

 

Which adhesives do you recommend for gluing Parador flooring over the whole area when suitable for this purpose?

Some of our engineered wood floorings can also be glued over the whole area. The products Trendtime 3, Edition New Classics with tongue-and-groove connection and Open Frameworks with loose and fixed tongue and groove connection are even designed exclusively for whole-area gluing and are not suitable for floating installation. The following applies to the selection of the adhesive:

  • only the water and solvent-free, one or two-component (1-C or 2-C) polyurethane adhesives recommended by the adhesive manufacturer for this purpose, or solvent-based adhesives according to DIN 281, are to be used as large area adhesives. The adhesive manufacturer's instructions regarding the amount of adhesive to be applied must be observed, the size of the serrations on the adhesive spatula depends on this.
  • Parador recommends the adhesives T54 FC and 151 Objekt made by Sika. These adhesives are suitable for all common types of wood such as beech or oak. If you have specific questions, please contact the adhesive manufacturer and refer to the relevant technical data sheet.
  • In principle, the substrate must be dry, level, free from cracks, clean and suitable for gluing and must be below the corresponding moisture values. The pre-treatment/priming depends on the specifications of the adhesive manufacturer.

What is the fastest way to get samples?

You can easily order them via our website. We would like to give our customers the opportunity to have a close look at our products before buying them. Therefore you can have up to 3 hand samples delivered to your home free of charge.

How much residual moisture may the substrate have and what condition must it be in?

To ensure that your new floor covering is not damaged by rising damp from the substrate, screeds must not exceed certain moisture values - a PE film has to be used for such substrates.

Decisive for these values are the screed material (cement or anhydrite/calcium sulphate screed) and the question of whether underfloor heating has been installed or not.

 

The values:

- Anhydrite screed

without underfloor heating:        max. 0.5 CM %

with underfloor heating:             max. 0.3 CM %

 

- Cement screed

without underfloor heating:        max. 2.0 CM %

with underfloor heating:             max. 1.8 CM %

 

The abbreviation CM stands for the commonly used measuring method (Calcium carbide Method), which should only be performed by an experienced professional. A sample is taken from the screed and checked for moisture content. The test material must be taken from the lower third of the screed structure, whereby the thickness of the screed must be measured and documented at each test point. The specifications are only valid for screeds without additives. For screeds with additives, such as fast-drying screeds, the information provided by the respective manufacturer must be observed.

May I use a steam cleaner to clean Parador flooring and which cleaning agent should I use?

As a matter of principle, steam cleaners must not be used for cleaning our floor joists. The penetrating water would cause swelling and destroy the wooden support and wear layers. In addition, even with insensitive materials, the moisture penetrating to the back of the floor covering could lead to the formation of mould.

Basically, you should use the floor cleaner from the Parador range for care and maintenance, which you can find on our website under the menu item "Tools & Care".

 

 

How can I protect my design flooring from damage caused by furniture and how do I maintain my flooring properly?

To prevent impressions or scratches in your new floor covering, you should fit all moving furniture in the room with felt glides. You can get them for gluing, screwing or nailing in any hardware store. In general, it is better to lift the furniture slightly instead of sliding it across the flooring.

Basically our recommendations are the same across all flooring types:

  • with felt glides under furniture or soft castors under office chairs you can avoid scratches and impressions on the surface
  • regular cleaning should be done dry with a vacuum cleaner or soft broom
  • if you wipe the flooring in case of stubborn dirt, wring out the mop so that you only wipe it damply
  • under no circumstances should you use scouring agents, floor waxes, hot steam cleaners or polishes for cleaning

What happens if the floor is damaged?

A damaged plank (vinyl, laminate or engineered wood flooring) in the middle of a room can be replaced with a little craftsmanship. After cutting out the damaged plank (hand-held circular saw or oscillating multitool), you must first cut away the two groove sides from the replacement plank and then glue the plank into the clean gap. You will find the exact work steps with drawings in our laminate flooring advice section on page 20.

Light scratches can be repaired with our laminate retouching set. Minor damages and impressions on laminate, engineered wood and also design flooring can be concealed with our special repair kit, consisting of a repair compound, two pigments and a spatula. It is important that you adjust the colour of the compound to the wood tone, which is why we have one repair set each for dark and light flooring in our product range. In the case of major damage, consideration can be given to replace the planks(s). In the case of extensive damage to the wear layer, it is only possible with our real engineered wood flooring to sand and reseal/oil the surface as a whole.

Which of your floor coverings are suitable for wet rooms?

Not all our floor coverings are suitable for use in the bathroom without restrictions. Laminate and ready-made engineered wood flooring, for example, react sensitively to moisture due to their wood content, which is why installation in the direct splashing water area around the shower, bathtub, toilet and washbasin is taboo. For laminate flooring, our special Aqua-Proof process enables use in wet rooms with up to one hour of standing water protection (Classic, Trendtime and Edition). In permanently wet rooms or damp environments (sauna areas, small bathrooms, etc.) laminate and ready-made engineered wood flooring should not be installed. The situation is different with our SPC and vinyl floorings made of solid material, which are an attractive alternative to the usual tile coverings even in splashing water areas due to their material properties. Our vinyl flooring versions with an HDF core board must also not be installed in areas where splashing water can get onto the floor. However, Modular ONE's waterproof surface and the special core board suitable for damp areas allow this flooring to be used in wet rooms with up to four hours of standing water protection.

Especially for the floating installation, we recommend Modular ONE Hydron, SPC and Laminate Hydron 600. Modular ONE enables use in damp rooms with up to 4 hours of protection against standing water. Laminate from the Classic, Trendtime and Editon collections can be used in damp rooms with up to one hour of protection against standing water. If you choose our SPC and vinyl floorings made of solid material, we recommend that you glue these floorings over the entire area (you will find a suitable adhesive in our range). This reliably prevents water from getting under the flooring and causing mould. For the same reason, you must seal the transitions from the floor covering to the walls and other rising components with a silicone sealant. If, on the other hand, you choose the floating installation, do not seal the transitions with silicone, but with special sealing profiles with flexible sealing lips. The silicone would not follow the movements of a floating floor in the long run and would tear. In addition, use a PE film to protect the substrate. In principle, you can say that the same conditions should be met for the installation of tiles.

In conservatories, above-average solar radiation is to be expected due to the large glazed areas. UV radiation can cause colour changes (darkening or lightening) in some versions of our floor coverings, such as engineered wood flooring. The high level of heating of the room associated with solar radiation leads to an increase in volume for flooring with a high wood content, as already described. For this reason, we recommend the use of laminate flooring, vinyl flooring with an HDF core board, vinyl flooring with an SPC core board (with 8mm all around expansion joint) or Modular ONE for conservatories. Due to the respective product structure, these coverings react less strongly to temperature fluctuations than vinyl flooring made of solid material or engineered wood and laminate flooring. Basically, you should always fit such generously glazed rooms with a functioning external shading system to keep UV radiation and heating within limits. Furthermore, approval for an installation in a conservatory is only possible if the room is used as a living space all year round (and a "normal" indoor climate prevails). 

Nevertheless, discolouration of the planks in direct sunlight is to be expected.

Are your floor coverings certified and is your flooring suitable for pets?

Yes. Depending on the product category, our floor coverings have been awarded the following certificates: Blue Angel, PEFC, EPD, Eco Institut, TÜV Rheinland, Floor Score, French A-mark

Since all our floor coverings are produced without any harmful substances and are very durable and easy to clean, they are also suitable for all kinds of pets. There is no absolute scratch resistance for any of our floors. For hard coverings such as laminate and lacquered parquet, carpets or blankets can help. In parquet with a structured surface (e.g. brushed structure / Elephant skin), cat claws can also trigger individual wood fibres.

Which castors are best suited for office chairs with Parador flooring and what do the wear classes reveal?

The castors on office chairs, file trolleys and roller containers should be equipped with soft treads (type W, EN 12529). If this is not the case with your existing castors, you can also exchange the castors yourself. For heavily frequented areas of your floor covering, you can obtain thin and transparent protective mats from specialist office supplies retailers.

Design, modular and laminate floorings are divided into wear classes to give you, as a consumer, guidance about the resistance of the floor coverings. The first digit defines the area of use, so the "2" stands for the private and the "3" for the commercial sector, for instance. The second number describes the resistance of the floor covering, with a scale ranging from "1" for low stress, "2" for medium stress and "3" for high stress. For example, a floor covering of wear class 21 is perfectly adequate for installation in the bedroom, whereas in a busy shop, flooring of wear class 33 should be installed.

Please note that the normative classification requirements for identical use classes of different products (e.g. Modular One vs. laminate) are not identical.